Field notes on product discovery - finding, framing, and building on real customer problems.
Deadlines don't wait for synthesis. Why the rigor-versus-speed dilemma is built on a false assumption, and how PMs under time pressure can turn a backlog of interviews into evidence-linked problems.
A field guide to Sales Safari: the worldview behind observing communities for raw customer language, and a step-by-step loop for capturing quotes with the CLRA extension and synthesizing them into problems worth building on.
